Refund policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In the event that you would like to return your purchase, we allow returns that are processed within the defined return date of within 30 days of purchase.

Please contact us for a return authorization and the return shipping address. Please contact us for a Return Merchandise Authorization (RMA) number. We advise you to use a reputable carrier service when returning your goods. Please pack all returns appropriately.

To complete your return, we require a receipt or proof of purchase.
Please contact us at sales@protouchwedges.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@protouchwedges.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@protouchwedges.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.